Policies
Refund Policy
This policy explains how cancellations, non-refundable design hours, and third-party transmission costs are handled across our email campaign and custom design services. It applies to all projects governed by a signed service agreement.
Cancellation before launch
Cancellation requests must be submitted in writing before campaign launch or layout sign-off. Eligibility depends on the stage of work completed.
Non-refundable items
Custom design hours already performed and third-party transmission costs incurred are non-refundable once work or sending has begun.
Billing reviews
Submit billing review requests to our support team with your invoice details. We aim to respond within five business days.
Questions about this policy or a refund request can be sent to support@gakdigital.com or by phone at 16015774156. Our office is located at 3325 S Kirkman Rd Apt 426, Orlando, FL 32811-2493.